Knowledge Base // v1

Field Service,
documented.

The canonical reference on Dynamics 365 Field Service, AI, scheduling, and IoT. Opinionated, practitioner-built, no vendor gloss. Growing as it ships.

Decks

Summit 2025
PDF · Summit 2025

AI in Field Service Operations

Where AI actually lands in a field service operation | the plays, the architecture, and the ROI, from the Summit 2025 session.

Open the deck → PDF · Summit 2025

Why Is Scheduling So Hard?

The honest teardown of field service scheduling complexity | constraints, RSO, and why the demo never matches go-live.

Open the deck →

References

Citations & PDFs
PDF · Reference

AI Terminology Lexicon Blueprint

A working glossary of AI terminology for field service and enterprise contexts | the shared vocabulary, defined.

Open the reference →

Lexicon · Frameworks · Diagrams

Cataloguing
● Cataloguing

Lexicon

Canonical D365 Field Service and AI terminology | Work Order, Bookable Resource, Resource Requirement, RSO, and the rest, defined precisely.

● Cataloguing

Frameworks

Architecture models and operating patterns you can actually deploy | the reference architectures behind real field service systems.

● Cataloguing

Diagrams

System diagrams and architecture visuals | the work order lifecycle, the integration topology, the IoT-to-dispatch path.